Return & Refund Policy

At NOVADIA LLC, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to help. Please review our Return & Refund Policy below, which outlines the procedures for returns, refunds, and exchanges.

We accept returns on most new, unused, and unopened items within 30 days of delivery. To be eligible for a return, products must be in their original condition, including all packaging, accessories, and tags

For hygiene and safety reasons, certain items are non-returnable, including but not limited to:

• Personal care products (if opened)

• Opened baby products

• Used fitness equipment

To start a return, please contact our Customer Support Team for return authorization and detailed instructions. Unapproved returns will not be accepted, So please do not send items back without first receiving confirmation from us.

Unless the return is due to a damaged, defective, or incorrect item, customers are responsible for return shipping costs. We recommend using a trackable and insured shipping service to ensure safe and timely delivery.

Once your return is received and inspected, we will notify you of the outcome via email. If the return is approved, a refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your financial institution.

To exchange an item for a different size, color, or model, please notify us when requesting the return. Exchanges are subject to product availability, and our team will guide you through the process.

If your order arrives damaged, defective, or incorrect, contact us immediately with your order number and photos of the item(s). We will work quickly to resolve the issue, including sending a replacement or issuing a refund as appropriate.

If you haven’t received your refund after 10 business days of approval, please:

1. Check with your bank or credit card provider.

2. If the issue remains unresolved, contact our support team directly.

If you have any questions about this policy or need assistance with your return, please don’t hesitate to reach out via our Contact Us page. At NOVADIA LLC, we are committed to delivering a smooth and reliable shopping experience from start to finish.