FAQ

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Explore Our Extensive Product Range with Ease

At NOVADIA LLC, we offer a carefully curated selection of premium-quality products across various categories. Finding exactly what you need is quick and effortless:

Tip 1: Utilize the Smart Search Tool

Located at the top of every page, our advanced search bar allows you to quickly find specific items. Simply enter a relevant keyword, and our intuitive system will guide you to the most accurate results.

Tip 2: Navigate Through Shop Categories

Discover our diverse product collections by browsing the "Shop Categories" menu. Each section features top-rated, best-selling, and trending items—designed to enhance your shopping experience and help you explore our offerings with confidence.

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Return & Refund Policy

At NOVADIA LLC, your satisfaction is our utmost priority. If you are not fully satisfied with your purchase, you may request a return or refund within 15 days from the delivery date.

Return Eligibility:

·       Items must be unused, in their original packaging, and in a condition suitable for resale.

·       For hygiene and safety reasons, certain products—such as personal care items or those with opened packaging—are not eligible for return.

Return Request Procedure:

·       Please contact our Customer Support team at [info@novadia-llc.com] with your order number and reason for the return.

·       Upon approval, we will provide detailed instructions for the return shipment.

Refund Processing:

·       Once we receive and inspect the returned item, we will process your refund to the original payment method promptly.

Important:

Return shipping costs are the responsibility of the customer, except in cases where the item is damaged, defective, or incorrect upon receipt.

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Damaged or Defective Item Policy

We regret that your item arrived damaged or defective. At NOVADIA LLC, we are committed to delivering products of the highest quality and stand ready to resolve any issues promptly and fairly.

If you receive a damaged or defective product, please ensure it is returned in the same condition as received, including all original packaging and accessories.

To initiate a return:

·       Contact our Customer Support team at [info@novadia-llc.com] within 7 days of delivery.

·       Provide your order number along with clear photographs clearly showing the damage or defect.

Upon review and approval of your request, we will provide detailed return instructions.

Once we receive and inspect the returned item:

·       If confirmed to be defective or damaged, we will issue a full refund, including reimbursement of any return shipping costs incurred.

Your satisfaction and trust are paramount to us, and we strive to make the resolution process as seamless as possible.

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Return Restrictions and Non-Acceptable Conditions

While we strive to provide a hassle-free return process, certain circumstances render returns ineligible. Returns cannot be accepted under the following conditions:

·       Return requests submitted more than 15 days after the delivery date.

·       Products that have been used, damaged, altered, or are no longer in their original condition.

·       Items classified as non-returnable, including but not limited to:

Innerwear, lingerie, socks, and other personal hygiene products.

Complimentary gifts or promotional items (e.g., free clothing samples).

·       Products that are defective but fall under the manufacturer’s warranty coverage.

·       Consumable items that have been used, installed, or partially consumed.

·       Products with tampered, missing, or removed serial numbers, labels, or tags.

·       Returns missing original components such as manuals, accessories, price tags, or packaging.

·       Fragile or hygiene-sensitive products for which returns are restricted due to safety or health concerns.

We encourage customers to carefully review these conditions before initiating a return to ensure a smooth and efficient process.

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Non-Returnable Items Policy

To maintain the highest standards of safety, hygiene, and fairness in our return process, certain products are classified as non-returnable.

These include, but are not limited to:

·       Clearance or final sale items explicitly marked as non-returnable.

·       Products purchased under special promotional offers that specify ineligibility for returns.

·       Items within categories subject to hygiene or copyright restrictions, such as:

Underwear and lingerie

Socks and hosiery

Swimwear

Beauty and personal care products (e.g., skincare, fragrances)

Consumable goods that have been opened, used, or installed

Software, CDs, DVDs, and music albums

Books and other copyright-protected media

·       Products that have been used, damaged, or are no longer in their original condition and packaging.

·       Items missing original accessories, manuals, documentation, or packaging materials.

·       Products regulated by health and safety standards that prohibit returns once opened.

We appreciate your understanding and encourage customers to review product descriptions and return eligibility prior to purchase.